josh hornyold josh hornyold

“What is a toner and do I really need it?”

Ever get clients resisting a toner?

Maybe they're querying the quote you gave them, and trying to save money somewhere...

Or maybe 'my last hairdresser never needed to tone'

Grim. 🤦‍♀️

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josh hornyold josh hornyold

Difficult client conversations

Explaining to your client, with kindness, why you won’t be lightening their hair today… and that all the plex’s in the world unfortunately won’t save them 🥲

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josh hornyold josh hornyold

Coping with Post Partum hair loss

Have you or a client experienced hair loss after having a baby? Maybe you’re unsure how to talk to clients about it… hair loss is such an emotional thing. Read on to learn about causes, solutions and empowering clients through education.

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josh hornyold josh hornyold

Back to Work: Managing client expectations

Long roots, lack of lunch and back to back colour corrections… These are NOT a few of our favourite things!

Much as we’re all excited to get back behind the chair, it’s easy to feel more than a little overwhelmed at the prospect of such a sudden change in pace.

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